Returns and Refunds
At Preferred Home Goods, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, our Returns and Refunds Policy is designed to make the process as simple as possible.
1. Eligibility for Returns
Time Frame: Returns must be initiated within 30 days of receiving your order.
Condition: Items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items: Certain items, such as perishable goods, clearance items, and custom or personalized products, are not eligible for returns.
2. Return Process
Initiate a Return: Contact us at orders@preferredhomegoods.com with your order number and reason for the return.
Approval: Once your return request is approved, we will provide a return shipping label or instructions on how to send the item back.
Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
3. Refunds
Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
Original Payment Method: Refunds will be issued to the original payment method used at checkout.
Shipping Costs: Original shipping fees are non-refundable, except in cases of damaged or incorrect items.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at orders@preferredhomegoods.com with photos and a description of the issue.
We will offer a replacement, exchange, or refund based on the situation.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.
6. Cancellations
Orders can be canceled within 24 hours of placing them. After this time, cancellations may not be possible as the order may already be processed.
Contact Us
If you have any questions or need further assistance with a return, refund, or exchange, feel free to reach out to us at orders@preferredhomegoods.com.
We value your trust and appreciate your business with Preferred Home Goods!
1. Eligibility for Returns
Time Frame: Returns must be initiated within 30 days of receiving your order.
Condition: Items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items: Certain items, such as perishable goods, clearance items, and custom or personalized products, are not eligible for returns.
2. Return Process
Initiate a Return: Contact us at orders@preferredhomegoods.com with your order number and reason for the return.
Approval: Once your return request is approved, we will provide a return shipping label or instructions on how to send the item back.
Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
3. Refunds
Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
Original Payment Method: Refunds will be issued to the original payment method used at checkout.
Shipping Costs: Original shipping fees are non-refundable, except in cases of damaged or incorrect items.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at orders@preferredhomegoods.com with photos and a description of the issue.
We will offer a replacement, exchange, or refund based on the situation.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.
6. Cancellations
Orders can be canceled within 24 hours of placing them. After this time, cancellations may not be possible as the order may already be processed.
Contact Us
If you have any questions or need further assistance with a return, refund, or exchange, feel free to reach out to us at orders@preferredhomegoods.com.
We value your trust and appreciate your business with Preferred Home Goods!